Refunds & cancellation

1The short version

• Ask within 14 days of a payment and, if you’ve used less than 10% of what it gave you, you get that payment back in full.
• One refund per account.
• Cancel anytime: your plan keeps working until the end of the time you’ve paid for, and isn’t charged again.
• Pages and videos that fail to be made give back their credits and minutes on their own.

2Refunds

You can get a full refund of a payment when all of these are true:

• You ask within 14 days of the payment.
• You’ve used less than 10% of the credits, and less than 10% of the video minutes, that the payment gave you. For a yearly plan, that’s 10% of what you’ve received from it so far.
• Your account hasn’t had a refund before. Each account can have one refund.

This applies to plans, monthly or yearly, and to credit packs. When a plan payment is refunded, the plan is cancelled and the credits and minutes from that payment are removed.

3What isn't refunded

• Payments more than 14 days old, or where 10% or more of the credits or minutes have been used.
• A second refund on the same account.
• Free or promotional credits and minutes, such as beta minutes.
• The rest of a plan you upgraded from. Its credits stay until they expire instead.
• Accounts closed for breaking our Terms of Service or Acceptable Use Policy.

4Automatic refunds

If a comic page fails to be made, its credits come back to you automatically. If a video fails to be made, it uses no minutes. You don’t need to ask for these, and they don’t count as your one refund.

5How to ask for a refund

Email support@mangaflow.studio from the address on your MangaFlow account, with the date of the payment (or its payment or order ID).

Approved refunds go back to the card or account you paid with, through our payment partners, Dodo Payments or Razorpay. Your bank may take 5–10 business days to show it.

6Cancelling a plan

Cancel anytime from Account → Plan & billing, or by emailing support@mangaflow.studio.

• Cancelling stops the next renewal. You aren’t charged again.
• Your plan, its credits and its video minutes keep working until the end of the time you’ve paid for. A yearly plan keeps every month you’ve paid for.
• Unused time isn’t refunded, except under the refund rule above.

7Credit packs

Packs are one-time purchases, so there’s nothing to cancel. Their credits last 30 days. The refund rule above applies to them too.

8Changing plans

• Upgrading starts the new plan straight away at its full price, and a new month begins. Credits left from your old plan stay until they expire.
• Moving to a smaller plan, or from yearly to monthly, starts at your next renewal.

9Chargebacks

Please email us before disputing a payment with your bank: we can usually sort it out faster. An account with an open chargeback is paused until it’s resolved.

10Changes to this policy

We may change this policy at any time by posting the new version here, with a new date. If a change matters, we’ll also let you know by email or in MangaFlow. A change applies to payments made after it.

11Contact

Questions: support@mangaflow.studio.